The Meritage Resort and Spa

Loved the property. They had everything there so you didn't need to leave.

The staff were great

Welcoming staff, though check'-in was a bit confusing. I had paid for two rooms, but the desk clerk charged us again for the second room. The delightful concierge, Tiffany, corrected it the next day. In our room, the ground level sliding door to the outside was unlocked when we arrived, the safe did not initially work (they sent someone to repair it), and one of the hinges on a dresser door was broken, so it was impossible to open the top drawer without adjusting the broken hinge. There was a streamer in the closet, but no iron or ironing board. When I asked for them, they were sent to our room. The maid service was inconsistent. The supplies of make-up removers and cotton balls were never replenished. Sometimes they left two towels, sometimes only one. Sometimes they put all of the decorative pillows back on the bed. Sometimes, they just left them on the sofa, where we put them while we slept. Because I had reserved and paid for two rooms, when I would text about my needs (safe repair, iron) and even though I stipulated room 4123, they knocked on room 4117, disturbing my daughter and son-in-law. We enjoyed our daily breakfasts at Olive and Hay and particularly our waiter for two days, who greeted and seated us the following two days, Anthony. Every staff member we encountered was pleasant, welcoming, courteous, and friendly. We loved the chapel and the ability to go to daily Mass there. I would have no trouble recommending Meritage.

Location is very nice which is right in front of the vineyard. Parking lot is very accessible. The room is clean and unique. There is a free wine in the room. It is highly recommendable.

Front desk staff was not great, I had to ask every question that would be standard information. For example, do I need to provide my car information for parking or what is the wifi? Pool is ok and they don't serve a full menu. Overall very corporate and felt like I should be at a convention. HUGE compound. They would not let me use the spa locker room to change for an event before my room was ready, I was told to use the bathroom or pay for a day pass (for 10 mins!). Updated room decor is very tasteful, simple, clean and elevated. Value compared to stanly ranch next door, but different caliber of property. Convenient to airports as it is just inside of Napa. Bell staff / valet was very kind. Restaurant had surprisingly great food, yet even when I arrived at noon they only had a brunch menu and di not serve lunch.